I created this site in part to address my own issues with UHaul management and their decision to ambush the outlet manager I had a great working relationship with. The more I researched, the more I realized I was not the only angry and unsatisfied customer. This is a dysfunctional company with the most outrageous history you could imagine. There are so many issues in this company's past, but none more common than the old "Yes, we did reserve a truck for you, but no, we don't have your truck for you today." 

Somehow UHaul keeps dealing with this catastrophe every day, sending customers all over creation to find the truck or van they actually need at the moment they need it. It's a major corporate mess, because obviously their systems and people are not communicating well. 

If you have a situation you would like to highlight on our site, contact Founder Rich Bergeron at or follow us on Twitter at: and message Rich there. 

As always, if you want to get Uhaul's attention you can first email, then if that doesn't work just contact "Shameless" Joe Shoen (see below graphic) and/or file a formal complaint with the Better Business Bureau if working with the store manager isn't helping to solve your issue. 

ADDITIONAL Executive UHAUL Contacts

Primary Contact
Michael Kinealy 
Vice President Sales and Customer Service
2727 N Central Ave
Phoenix, AZ 85004
Secondary Contact
Chuck Hertzler
Executive Vice President
2727 N Central Ave
Phoenix, AZ 85004
Chief Executive
Joe Shoen
Chairman, President and CEO AMERCO, parent company of U-Haul,
2727 N Central Ave
Phoenix, AZ 85004

1 comment:

  1. Because you don’t understand the system of a one way. One way trucks leave our lots and we don’t know when/if we will ever see them again. Confirm your reservation 48 hours in advance if you MUST book a one-way